The rule of three


I was talking to someone from USAID the other day, and he told me that in his opinion, there are only three kinds of development work, and a good project has to include all three. These are the three kinds of projects he described:

1. Projects that improve the government environment to make the sector as a whole work better.

2. Practitioner training. Projects that improve the skills of professionals so that they can do their jobs better.

3. Community mobilization. Efforts to teach people about the issue so they can make decisions to improve the situation.

For example, a project to reduce the infant mortality rate might work to encourage the government to place more doctors in underserved areas (policy), training pediatrician and obstetricians to provide better care (practitioner training) and educate parents on good childhood nutrition and the importance of vaccinations (community mobilization). A project on improving elections might advocate changes in election law (policy), training local officials to better manage and monitor elections (practitioner training), and encourage people to get out and vote (community mobilization).

I’m not sure I agree with this framework, but I might. What do you think?

Photo Credit: Zed.Cat

Things I believe in #33 – Skype

I believe in Skype.

For those of you who don’t know, Skype is a program that lets you make phone calls over the internet. Calls are free if you call someone else running Skype, and cheap to a standard phone line. Skype also works as an instant messaging program. It’s secure, and it’s instantaneous.

I love Skype. It lets your employees scattered around the world feel like a single team. It can erase the divide between field and headquarters by making communications less formal. Using Skype phone, you’ve got time to chat a little before doing your business, because you’re not costing money or burning cell phone minutes. Using it as an instant messenger, you can pop off a quick informal question whenever you need to know something.

Easy, informal communication builds relationships. It connects your people, and makes them feel like they’re part of something. It makes your reports more useful, your programs better designed, and your grant proposals more accurate. It lets your respond more quickly in a crisis, and change your projects if they’re not working.

A caveat – you need to be a well-managed and an utterly transparent organization to use Skype well. Skype will reveal the fault lines of your organization very, very fast. When gossip can shoot across the globe in the blink of an eye, nothing stays secret for long. Unhappiness or fear will spread from person to person like a virus, and mistreatment of one employee will soon be known to all.

Jargon of the day: Burn Rate

Jargon: Burn Rate

Meaning: How much a development project spends each month, or each year. You need to keep an eye on your burn rate to make sure that you’re not going to be overspent by the end of your project or not spend all your money and have to give it back to the donor (and do less work than you could have.)

Not everyone is a sociologist

You can’t just choose any random person to be your cultural guide. It makes me completely crazy when people say “My Luisitanian colleague says our poster and brochures are fine” and then assumes their messages are acceptable in Luisitania. One person cannot vouch for everyone in the country.

Most countries are multicultural, including different ethnic and linguistic groups. Not to mention differences between rich and poor, and city and country. It’s not easy to know the tastes and opinions of an entire nation. There’s also a training issue. Your average engineer or doctor from the capital city isn’t in the habit of thinking about the attitudes and mores of everyone around him. An accountant is not an anthropologist.

Most of us can only speak for a limited number of people like ourselves; coming from a developing country doesn’t give you any magic ability to speak for everyone who holds the same passport.

ETA: One great example. The Indian Vogue fashion spread discussed here was designed and shot by Indians.

Humbling Hospitality Experiences


1) I once did a focus group with women in rural Tajikistan, talking about increasing hunger and food insecurity. The women told terrible, desperate stories, of burning fruit trees for warmth and watching their kitchen gardens wash away in heavy spring rains. At the end of our discussion, three different women invited me to come home with them for a meal. They did realize the irony; one woman said, shyly, “I don’t have any fruit or sweets, but I have bread and tea.”

2) In 1997, I went to Jerusalem for Thanksgiving. My wallet was stolen. I told a Palestinian shopkeeper in the old city what had happened to me, and he took me into my shop and made me a cup of tea. Then he told the managers of the shops around me what had happened. Shop employees came, and brought me money. Small amounts – 5 or 6 shekels (about $2) each, but these were not people who had a lot of money. They brought me, a rich American by any standard, money, because I was alone in their country and needed help.

3) When my husband and I lived in Turkmenistan, we had a good friend, Katrina, who was a Peace Corps volunteer. Her host family treated her as a true daughter, and she reciprocated their affection. When the government marked their house for demolition, she helped them as they packed their things and got ready to move to the apartment they were being given in return. In the same period, I was re-posted to Tashkent. Katrina’s host family was determined to have us over for a meal before we left, since we’d never eaten there. We would be leaving before they moved into their new place, so they had us over to their house.

They had us over for dinner as their house was being torn down. The house had been two stories, but was down to one. It was raining that night, and the roof in the living room leaked, since it wasn’t really a roof; it was just the floor to the second story. Katrina’s host mom moved us to the kitchen, and sat us at the kitchen table while she made lamb pilaf and salad for us. We ate, all together, in the corner of the warm damp kitchen.

You can always find a way to give, if you want to.

Photo Credit: Turkmen soda pop, taken by me

How to help in Georgia

Georgia is a developing country, but not among the poorest of the poor. It’s not Haiti or Bangladesh. Therefore, the displaced persons who fled probably have some level of savings, and left with some household items. They’re not going to be at immediate risk for starvation, but things will get very tough for displaced persons in about a month. After that, the major risk is winter. Cold weather in the Caucasus is extremely cold, and displaced persons are likely to be in inadequate housing without the funds to pay for heating fuel or the clothes and blankets needed to keep warm.

If you want to provide help to displaced persons, I offer the same advice I always do. Find an NGO that already operates in the region. I suggest CARE, which has been in Georgia for about 15 years, and CHF, which also has an established presence. Give to the organization’s general fund, so your funds will be used as effectively as possible.

You may also want to think about other victims of the crisis. Consider supporting groups who assist and protect ethnic Georgians in Russia, and ethnic Russians in Georgia. By all accounts, the nationalism is getting ugly on both sides, and resident minorities will be at risk. I suggest supporting the Open Society Institute’s (OSI) Russia organization to help ethnic Georgians in Russia and OSI’s Georgian arm for the inverse.

Lastly, I suggest supporting civil society, human rights, and independent media in both countries. Democracies don’t go to war like this.

Photo: Joao Silva for The New York Times

Jargon of the day: Monetization


Jargon of the Day: Monetization

Meaning: Monetization means something slightly different in a humanitarian and development context than it does in social media. In this case, it means selling food aid commodities in order to take the money and fund non-food projects. Many, perhaps most, food aid projects are actually monetization projects. It’s often the most useful thing to do with donated rice or flour.

I hate this word because it keeps you from thinking about what a convoluted process selling commodities actually is. It’s a tidy, professional-sounding word that covers up the fact that we are taking American-grown commodities, selling them in foreign countries, and then using the money for projects. Perhaps we should just donate money in the first place?